Shipping & Returns

We offer reliable shipping options to ensure your home goods arrive safely and on time.

UK Shipping Zones: We deliver throughout England, Scotland, Wales, and Northern Ireland.

International Shipping: We ship to select European countries. Delivery times and costs vary by destination.

Orders are processed Monday through Friday, excluding UK bank holidays.

• Orders placed before 2:00 PM GMT are typically dispatched the same business day
• Orders placed after 2:00 PM GMT or on weekends will be processed the next business day
• During peak seasons, processing may take 1-2 additional business days

Once your order has been dispatched, you will receive a confirmation email with tracking information.

• Track your parcel using the tracking number provided
• Check your order status in your account dashboard
• Contact our customer service team if you have any questions about your delivery

We want you to be completely satisfied with your purchase. If you're not happy, we offer a 30-day return policy.

Return Window: Items must be returned within 30 days of delivery.

Conditions:

• Items must be unused and in original condition
• Original packaging must be intact
• All tags and labels must be attached
• Proof of purchase required

How to Initiate a Return:

1. Contact our customer service team
2. Receive your return authorization number
3. Pack items securely in original packaging
4. Ship to the address provided

Once we receive your returned item, we will inspect it and process your refund.

• Refunds are processed within 5-7 business days of receiving the return
• Refunds will be issued to the original payment method
• Original shipping costs are non-refundable
• You will receive an email confirmation once your refund has been processed

We're happy to exchange items for a different size, colour, or style.

• Contact our customer service team to arrange an exchange
• Return the original item following our returns process
• We'll send the replacement item once we receive your return
• Exchange shipping costs may apply

If your item arrives damaged or you receive the wrong item, please contact us immediately.

• Take photos of the damaged item and packaging
• Contact our customer service team within 48 hours of delivery
• We'll arrange a replacement or full refund at no cost to you
• Return shipping will be covered by Kelmora