Welcome to Kelmora. These Terms and Conditions govern your use of our website and the purchase of products from our online store. By accessing or using our website, you agree to be bound by these Terms and Conditions.
These terms apply to all visitors, users, and customers of our website. If you do not agree with any part of these terms, you must not use our website or purchase our products.
By using this website, you confirm that:
Your continued use of the website constitutes acceptance of any changes or updates to these terms.
Acceptable Use: You may use our website for lawful purposes only. You agree not to use the website in any way that could damage, disable, or impair the website or interfere with any other party's use of the website.
Prohibited Activities: You must not:
User Responsibilities: You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
Product Descriptions: We make every effort to display our products as accurately as possible. However, we cannot guarantee that your device's display of colours or product details will be completely accurate.
Pricing: All prices are displayed in British Pounds (GBP) and include VAT where applicable. We reserve the right to change prices at any time without prior notice.
Pricing Errors: In the event of a pricing error, we reserve the right to cancel or refuse any orders placed at the incorrect price. If your order is cancelled, we will notify you and provide a full refund.
Availability: All products are subject to availability. We will inform you as soon as possible if a product you have ordered is out of stock.
Order Process: When you place an order, you are making an offer to purchase products from us. All orders are subject to acceptance by us.
Order Confirmation: After placing an order, you will receive an email acknowledging receipt of your order. This acknowledgement does not constitute acceptance of your order. A contract between us will only be formed when we send you confirmation that your order has been dispatched.
Right to Refuse: We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product information, or suspected fraudulent activity.
Order Cancellation: You may cancel your order before it has been dispatched by contacting our customer service team. Once dispatched, our returns policy will apply.
Payment Methods: We accept payment by major credit and debit cards, PayPal, and other payment methods as displayed at checkout.
Payment Processing: Payment is taken at the time you place your order. All payments are processed securely through our payment service providers.
Payment Security: We use industry-standard encryption technology to protect your payment information. We do not store your complete card details on our servers.
Failed Payments: If payment fails or is declined, we will contact you to arrange alternative payment. Your order will not be processed until payment is successfully received.
Delivery Information: Please refer to our Shipping Policy for detailed information about delivery options, costs, and timeframes.
Delivery Timeframes: Estimated delivery times are provided as guidance only and are not guaranteed. We are not liable for any delays caused by circumstances beyond our control.
Risk of Loss: Risk of loss and title for products purchased from us pass to you upon delivery to the carrier.
Delivery Issues: If you experience any issues with delivery, please contact us within 48 hours of the expected delivery date.
Returns Policy: Please refer to our Returns Policy for detailed information about returning products and obtaining refunds.
UK Consumer Rights: Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods without giving any reason. To exercise this right, you must inform us of your decision to cancel.
Statutory Rights: These Terms and Conditions do not affect your statutory rights under UK consumer protection law, including the Consumer Rights Act 2015.
Faulty Products: If you receive a faulty or damaged product, please contact us immediately. We will arrange for a replacement or refund in accordance with your statutory rights.
Ownership: All content on this website, including text, graphics, logos, images, and software, is the property of Kelmora or its content suppliers and is protected by UK and international copyright laws.
Trademarks: Kelmora and our logo are trademarks of our company. You may not use these trademarks without our prior written permission.
Restrictions: You may not:
Limited License: We grant you a limited, non-exclusive, non-transferable license to access and use the website for personal, non-commercial purposes only.
Privacy Policy: Please refer to our Privacy Policy for information about how we collect, use, and protect your personal data.
GDPR Compliance: We are committed to protecting your privacy and complying with the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018.
Data Processing: By using our website and placing orders, you consent to our collection and use of your personal information as described in our Privacy Policy.
Your Rights: You have the right to access, correct, or delete your personal data. Please contact us if you wish to exercise these rights.
Disclaimer: To the fullest extent permitted by law, we exclude all warranties, representations, and conditions relating to our website and products.
Limitation: We shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the website or products.
Maximum Liability: Our total liability to you for any claims arising from your use of the website or purchase of products shall not exceed the amount you paid for the products.
Exceptions: Nothing in these Terms and Conditions excludes or limits our liability for:
Website Availability: We do not guarantee that the website will be available at all times or that it will be free from errors or viruses.
Applicable Law: These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales.
Jurisdiction: Any disputes arising from these Terms and Conditions or your use of the website shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Consumer Rights: If you are a consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in these Terms and Conditions affects your rights as a consumer to rely on such mandatory provisions.
Right to Modify: We reserve the right to update or modify these Terms and Conditions at any time without prior notice.
Notification: When we make changes, we will update the 'Last Updated' date at the top of this page. Significant changes will be communicated via email or a prominent notice on our website.
Continued Use: Your continued use of the website after any changes constitutes acceptance of the new Terms and Conditions.
Review: We encourage you to review these Terms and Conditions periodically to stay informed of any updates.
If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court of law, such invalidity or unenforceability shall not affect the remaining provisions, which shall continue in full force and effect.
Any invalid or unenforceable provision shall be replaced with a valid provision that most closely matches the intent of the original provision.
If you have any questions about these Terms and Conditions, please contact us:
Kelmora
Email: hello@kelmorahome.com
Phone: +44 20 1234 5678
We aim to respond to all enquiries within 2 business days.
